Tenants FAQ

For many Tenants looking to rent their own place, it may be their first time, and possibly even a little bit daunting, but we are here to help and assist you at this time by answering all your questions.

We have listed many of the frequently asked questions we come across as managing agents, but should there be others then why not get in touch through the “contact us” section.

1. I have seen a property I like what do I need to do?

2. What should I look for when viewing a property?

3. What do I need to take a tenancy?

4. Will I need a guarantor?

5. When do I need to pay deposits and rents?

6. What happened to my deposit?

7. Repairs, how do I know what I am responsible for and what the Landlord is responsible for?

8. If I must make a repair do I need to inform Cavendish Dean or the Landlord?

9. Do I need approval to paint or change something in the home I am renting?

When I have seen a property I like what do I need to do?

The next step once you have seen a property you like is to call or email the office and arrange a viewing. We are very flexible with times and will attempt to meet you at the property at a time that fits around you.

What should I look for when viewing a property?

It’s easy to get drawn in when viewing property, especially when they are nicely decorated. We recommend that before you go to a viewing you write a list of what you are looking for. Some of the items may be:

  • Location, close to work, school or family
  • Type of house, beds, kitchen area detached
  • Does the house meet your needs, do you have 3 cars but there is not drive!
  • Think not just about the rent, but about the running costs

Each property will come with an Energy Performance Certificate that tells you how efficient the property is, and a rating. We will be able to advise you if you need advice.

Think about furnishing, curtains, and and the costs involved. Maybe nice to take on a large property but consider the costs of heating, lighting, and furnishings you need to make it a home.

What do I need to take a tenancy?

Before you can take a tenancy through Cavendish Dean you will need to complete a tenancy application form. The form provides us with information about you which we then check with credit agencies. You should be as honest and upfront as possible and as should you not mention something that then comes to light through the checks this will count against you when we decide on a suitable tenant.

Before we process the application you must pay a tenancy application fee and we must have the following details from you.

  • Recent utility bill with present address (last 3 months)
  • Form of photo ID, either drivers licence or passport
  • 3 months bank statements (within the last 6 months)

We will take copies of you ID and return these to you. Once the fee is processed we then process your application.

Will I need a guarantor?

This will be decided following speaking to us and we have an understanding of your circumstances. Tenants on benefit and low incomes will generally need a guarantor. The guarantor must be working and a home owner. It must be understood that the guarantor would be responsible for your rent should you fall into arrears or choose not to pay. Guarantors are often parents or family, but are no means restricted to these. They just need to prove they have the means to cover your proposed rent should there be an issue.

When do I need to pay deposits and rents?

Once your application has being approved you can then prepare to move into the property. You will need to agree a date to move in, sign the tenancy agreement, pay any deposit and the first months rent in full. We would either be in a position to hand over keys then or on your moving day depending on timescales and availability of the property.

What happened to my deposit?

It is now a legal requirement that deposits are held in a protected way. Neither agents or Landlord can retain the deposit in there normally accounts and tenants can dispute any deductions from deposits at the end of a Tenancy should they wish. For more information on deposit protect see our deposit guide.

Repairs, how do I know what I am responsible for and what the Landlord is responsible for?

Much of this information would appear in your Tenancy agreement that is signed at the start of each Tenancy. The Landlord would normally be responsible for the exterior and structure of the property and Tenants normally responsible for the interior such as carpets, curtains, decoration. For more information read our repairs and maintenance guide “who is responsible”.

If I must make a repair do I need to inform Cavendish Dean or the Landlord?

If there is something that needs repairing it is best to either read our maintenance and repair guide or call the office to obtain advice. Repair must be main to a satisfactory standard by both Landlords and Tenants, who ever is responsible. Anything that is not to a required standard may affect your deposit so it is always worth a call. For help and assistance see our guide.

Do I need approval to paint or change something in the home I am renting?

Under the Tenancy agreement you must seek permission to paint or decorate your property. Should you receive permission you should choose your paint, covering carefully as the Landlord does have the right to use your deposit to return the flat to its previous décor should they wish.