Reporting a repair

To report a repair you can use the web-form 24/7 or call the Repair line between 9.00 am and 7.00 pm Monday to Friday, write. If you need to report an emergency repair outside of the hours detailed above then use the Web form ticking the urgent repair tick box.

Repairs are prioritised by out maintenance team into 4 categories

Category

Example Repair

Emergency - Major Flood
Essential - Total Loss of Electricity
Urgent - Faulty Appliance
Routine - Dripping tap

It is important that we can get access to your property, to allow these repairs to be carried out.

What will happen after I report a repair?

Your repair will be noted and a receipt for the job will be held with the Property Maintenance Department. The repair details will normally be relayed to either the landlord or carried out by Cavendish Dean Repairs team.

What you can expect when the trades people call at your house to do the work.

Cavendish Dean use the following code of conduct which can be expected from the trades people:

  • Respect other people and their property.
  • Be polite and helpful.
  • Complete the repair within the response time.
  • Fulfill an appointment whenever they are arranged. Should it not be possible to do so due to unforeseen circumstances, contact you as soon as possible and arrange an alternative time.
  • Protect your property, furniture, carpets, etc. Leave the property clean and tidy at all times.
  • If the work is external, ensure that no damage is done to the garden or any other item belonging to you.
  • Ensure that the work is carried out efficiently to a high standard and using appropriate materials.
  • Follow all Health and Safety guidance in carrying out the work.
  • They should be aware of the special needs of the elderly, disabled and vulnerable residents.

Repair Assessments

On occasion some repairs will require inspection and assessment before the repair is undertaken. In this instance we will organise a convenient time to visit the property before scheduling the repair. This may also be required to obtain authorisation from the Landlord an gain estimation of cost for the repair work.

Tenants should be aware of their responsibilities for repairs to properties and ensure they are not booking repairs for jobs they are liable for without the necessary funds to pay.